Shipping & Delivery
Our store ships to United States and European Union and you can enjoy free shipping on all items sold on https://arisumochi.com/
Estimated Delivery Time is 7-40 business days. It usually takes around 15 days to USA.
Delivery time can differ based on items purchased and city of destination but our products are usually delivered fast and efficiently.
VAT will be added to published prices if the billing address is in European Union.
It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it will be better if you know your county’s customs policies before.
It is the buyer’s responsibility for any customs duty fees that may be charged upon delivery.
Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 60 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.
If you have purchased anything on https://arisumochi.com , but didn’t receive it within the guaranteed delivery time, you can get a full refund.
The estimated delivery time for orders on https://arisumochi.com is 7-45 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 60 days.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of https://arisumochi.com (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of https://arisumochi.com
You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it either by sending a message on Contact Us page or using your PayPal account